Privacy Notice

If you are a customer or a wholesaler of Maude & Noah, we will use your personal information to process your orders, manage your online account, send you marketing messages (if you have given us permission to do so), and determine your level of interest in our products so we can give you a better service. To accomplish this, we compile data and insights about your interactions with us through all of our channels, as well as information about your age, past purchases, website usage, and other factors. This allows us to create a profile of you and provide personalised services, such as information about products that, given the information we have about you, we believe will be of greater interest to you.

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We will use your personal information to reply to your inquiry, query, or complaint if you visit our website, engage with us on social media, or contact us through these channels, by phone, or in writing.

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Overview

Your privacy is very important to us. Please carefully read this Privacy Notice as it contains critical information about how we process your information and your rights.

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Your Personal Data

The categories of personal information we may have on the various groups of people we engage with are outlined in this section.

General contacts can be made via a website, the phone, a letter, an email, or social media.

• Your title and name

• Your contact details (including email address and mobile number) and your password for your account on the Website

• Your postal address (including both your billing and delivery address)

• Age/date of birth (although this is optional)

• Purchases and orders made by you

• Your "wish list"

• Your payment card details

• Your online browsing activities on our Website when you are logged in to your account

• Your communication and marketing preferences

• Other information that you provide in any correspondence or communication with us including feedback, suggestions and complaints

• Information you give us by filling in forms on our website.

 

Legitimate Interests 

If we have "legitimate interests," or reasons that are justifiable, reasonable, and in the best interests of Maude & Noah, we are allowed to process your personal information. We have taken into account how this will affect your interests and rights, and we have put in place the necessary precautions to make sure that the invasion of your privacy is as minimal as possible. The personal data collected on this basis is described in the section above, together with our specific "legitimate interests." Processing may be objected to on the basis of legitimate interests. For details, refer to the "Your Rights" section.

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Your Rights

The following rights are yours in accordance with the Data Protection Laws:

• the right to object to processing of your personal data

• the right of access to personal data relating to you (known as data subject access request) 

• the right to correct any mistakes in your information

• the right to restrict processing of your personal data

• the right to have your personal data ported to another controller

• the right to withdraw your consent (including to receiving marketing)

• the right to erasure

More information about these rights is provided below. Please get in touch with us (see "How to contact us") to exercise any of your rights.

 

If your request is exceptionally complicated, we will react within three months. Otherwise, we will respond to any requests you make regarding your rights within a month of receiving them.

 

Please be advised that certain of the rights we shall exercise in compliance with the Data Protection Laws may be subject to exceptions and exclusions.

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Payments

We use Square and PayPal to take payments, they are all secure and we do not trade details with anybody.

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Third Parties

We do not exchange any of your details with any third parties. 

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Newsletter Subscription

You can at any point unsubscribe from receiving our emails by pressing unsubscribe at the bottom of the email.